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Defining Quality of Web-based Applications in Today’s SaaS World

This paper presents a new framework for measuring the quality of web-based software applications. In the past, companies used to do a software product release by shipping a new CD with an accompanying manual. Today, with Web 2.0 technologies and Software as a Service (SaaS) business models, software delivery is entirely different; it is simply released online. Therefore, new research relating to software quality must let go of some traditional measurement methods and take on newer methods based on providing a service rather than a product. This paper discusses which older measurements now have less validity and provides a framework for newer measurements that can be used to determine and quantify the quality of web-based software applications.

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